Knowledge Management

Knowledge Management is a term of art usually referring to a set of practices designed to improve the capture, retention, and transfer of both explicit and tacit knowledge within an organization. Very often, it has a strong technological component.

The traps inherent in knowledge management are very similar to those inherent in technology planning. It’s really easy to get seduced by the tools and techniques. It’s really easy to think that your content is more important than your users. Both of these can lead to huge expenses and huge time sinks.

Our expertise includes simple, but very effective knowledge management techniques such as workflow integration, transparent discovery tools, weblogs, content aggregation and syndication, just in time knowledge discovery, designing for knowledge capture, emergent and sustainable taxonomies, community knowledge bases, and data mining.

We’re very interested in your knowledge management and learning challenges and opportunities, so please contact us to explore them. You can also order a free PDF copy of Michael Gilbert’s article on Nonprofit Knowledge Management.
 

• Online Seminar: Nonprofit Knowledge Management
• Related articles by Michael Gilbert:
  • Nonprofit Knowledge Management
  • Opening the Silos: Leveraging Communication for Foundation Knowledge Management
  • Seven Knowledge Management Mistakes
  • The Dialectics of Knowledge Management
     

Please contact us if you would like to discuss hiring us to help you with Knowledge Management.